Business Process Outsourcing (BPO) is old yet inspiring many companies in the world to outsource their work to other countries like India, Philippines, Singapore, Malaysia, etc. and save much on the cost. Many proven examples of managing and saving cost had been seen. One can definitely expect to save cost up to 70% while outsourcing.
The first and important step of outsourcing is to identify what to outsource and when to outsource. Next crucial step is to find the right vendor who can offer genuine and efficient services. Once Service Provider is finalized then expectations are laid down and actual process is started. Reporting and timelines are very important and expectations should match in all the performance indicators or idea of outsourcing is not a success.
With BPO, there are other terms that have emerged up in the recent years such as Knowledge Process Outsourcing (KPO), Education Process Outsourcing (EPO), Resource Process Outsourcing (RPO), Legal Process Outsourcing (LPO), Human Resource Outsourcing (HRO), Information Technology Outsourcing (ITO), etc. Idea behind all remains same, OUTSOURCING…
The biggest advantage companies get while outsourcing is “Competitiveness”. They can rely on the service providers for the work getting outsourced and then work on their core competencies. Resource Management is the other example of successful outsourcing. Sitting far in other country and managing resources for your process work and saving cost ofcourse is what that makes perfect outsourcing. It increases the lateral thinking approach and insights of any business. On the other hand, Service providers are also getting help this way to get globalized and offer services to the entire world. Both sides, it is win-win situation.
Risk involved in this industry also setback certain countries to not like the idea of outsourcing. Reason being, privacy and security of confidential data getting exchanged at different levels, de-motivation among current employees and dependency on service providers.
Services offered under this head are unlimited. Some of the well known services that companies offer are: Data entry, data conversion, data translation, document handling, call center services, telemarketing services, website work, SEO services, SMO services, Internet marketing, legal document processing, customer feedback, e-mail support, legal case handling support, Inbound and Outbound voice support, e-commerce, database creation and maintenance, desktop support, chat support, data digitalization services, market surveys, report building, medical transcription, banking and insurance, lead generation and many more. List of services is really endless.
Countries like India enjoyed impressive growth in BPO industry. Demand and supply made offshore element to grow till 75%. With other countries like China, Philippines & South Africa also showing interest in this industry, there’s a little fallback in growth component but India continues to grow and will enjoy continuous growth for years and years to come.
HAPPY OUTSOURCING.
Bpo India | Bpo Services India | Bpo in India | Business Process Outsoucing | Business Process Outsoucecing India
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